A Look Behind the Scenes: Mozu Review (now Kibo eCommerce)
Mickey Luongo

I have had the same kinds of issues, trials and tribulations with many software companies, integrators and management consulting firms who bolt on “digital services” as part of their offering and knew nothing about it. I was on the contractor/consultant side for 18 years — now I’m client-side, and I figure one of my secret weapons is my knowledge of how consultants will fake their a) software’s maturity; b) their team’s product knowledge; and c) how long things actually will take to do and how much they really cost.