Cutsy — Chatbot to handle Salon bookings and information management

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Why I decided to work on this project?

“I wish there was a solution which can enhance the customer experience for such small salons by automating the booking and answering frequently asked questions.”

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What is the main problem I am trying to solve?

“I want to automate the booking system and answering frequently asked questions.”

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Who are the users I am solving this problem for?

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Solution

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Why a Facebook Messenger chatbot?

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Points to consider —

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Advantages of having a chatbot —

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Design Process

User Research — Understand the problem

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Design — Chatbot design

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User Testing — How effective is the solution?

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Iterate

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Future Plans

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User Research

Based on the Field study, following points can be inferred to be included in the solution -

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User Persona

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User Needs —

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User Journey

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Challenges —

Common Points to consider

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Points based on research

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Design

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User Testing

Improvements and Iterations

Feedback

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KPI to measure once the solution is live -

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AI Research

Minimum Viable Product vs. Ultimate Goal

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Project Probable Timeline

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Technological Requirements

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Thank you :)

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Written by

UX Designer @Blueface. Minimalist, photographer and visual storyteller. Find me on www.pritishkpanda.com

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