Priyavrat SWhy re-skilling the organization will become more urgent after the pandemicThe coronavirus pandemic has compelled businesses to reimagine the way they work. Companies across all industries are reworking their…Sep 27, 2020Sep 27, 2020
Priyavrat SArtificial Intelligence in B2B Customer Support? Let’s aim for the ‘I’ in AIAI is around us everywhere, and companies are using it in novel ways every day. And to be honest, the definition of AI doesn’t stay the…Sep 14, 2020Sep 14, 2020
Priyavrat SManufacturing revival and recovery outlook: a COVID perspectiveDuring crisis times, manufacturing recovery has been strongly correlated to GDP — while a sector-wise variation is obvious, the pandemic…Sep 11, 2020Sep 11, 2020
Priyavrat SCharting seamless journeys for post-Covid digital customersThe service stage of the product life cycle maps to one of the riskiest stages of the customer journey.Aug 25, 2020Aug 25, 2020
Priyavrat SCapturing the semantic complexity of B2B customer ecosystemsIn B2B ecosystems, service tickets are dotted with acronyms, product names and other jargon that can refer to divergent contexts. Let’s…Aug 17, 2020Aug 17, 2020