At projekt202, we have a seasoned team of researchers, strategists, designers and developers that, when following proper practices and methodologies, will always deliver some of the most usable, flexible and speedy solutions in the industry.
Moving forward in the development and subsequent use of a technology, it is up to the platform owners, designers and researchers shaping customer services, and to regulatory bodies, to integrate AI in a productive and thoughtful way. Only then, its benefits to us, as users, will ultimately be greater than its cost.
…cting with their current and future customers. It’s no longer about competing on price and service. Communications and media companies must separate themselves from the competition by understanding what makes their customers tick and provide value-added benefits along those lines.
If there are two words that best describe customer self-service specifically, and the customer experience generally, they would be “convenient” and “personal.” The crux of self-service is providing convenient solutions to the customer with as minimal direct contact with the business as possible.
The key for companies today is to focus on customer success rather than traditional customer support. In other words, making sure the customer gets what he or she wants — in whatever ways he or she goes about getting it — is more important than delivering support through old-fashioned channels.