Dealing with Tenant’s problems

It’s difficult to handle all the property issues like maintenance, finding tenants, solving their problems, collecting rents and updating your property according to market trends. So usually people take professional help. They hire property management companies or professional property managers to look after their property.

Duties of Property manager

Being a property manager, one of the most worthwhile and the most difficult parts of your job is to keep tenants happy because to keep them satisfied is very important. For this purpose it is very important to solve their all problems efficiently and immediately. It gives a very professional impression on them. You should solve all of their complaints in a very professional manner.

Tips to handle Complaints

There are some tips that how to quickly resolve all your tenants problems and issues to keep them happy and satisfied;

Quick Response

When your tenant report any kind of problem or issue then document their complaints so there is no chance to forget about that because sometimes unwillingly in this busy schedule there is a chance to forget about the complaint. So by proper documentation it will keep in your mind resulting a quick solution.

Good Relations between tenants and property manager

Try to resolve the problem instantly or as soon as possible. Quick Response gives a good impression and ultimately leads to good relations between you and tenant.

Complaints should be legitimate

Sometime the complaints reported by tenants are not reasonable and legitimate like changing color of any room or wall. This is not a reasonable requirement so then the property manager is not responsible to solve such kind of problems.

Level of Importance

Try to solve the problem according to level of importance. For example the complaints about repairing anything should be solved immediately and should be at first priority.

Written Response

It’s a professional way to give a response about complaint in a written form that your complaint is under consideration and will be solved as soon as possible in that time period.

Noise Related Complaints

Sometimes tenants have noise issues like loud music or other types of extreme noise problem so these should be solved immediately because cause a lot of disturbance.

So in short handling the complaints in a quick, professional manner will help to keep everyone happy.