Prudential Customer Experience TeaminCustomer Experience @PrudentialThe Digital Customer Service TakeoverCan we still maintain a human touch in a today’s digital world?May 1May 1
Prudential Customer Experience TeaminCustomer Experience @PrudentialIs this accessible? Checking for Document AccessibilityAs discussed in the previous article on What is Document Accessibility, ensuring a document is accessible is important for many reasons…Feb 29Feb 29
Prudential Customer Experience TeaminCustomer Experience @PrudentialSocial media made me do it.How social media has impacted the buying behaviors and purchasing patterns of today’s consumers.Feb 1Feb 1
Prudential Customer Experience TeaminCustomer Experience @PrudentialWhere is my mind?How experience design, as an extension of our human obsession with perfecting tools and technologies, helps us to survive and thrive in our…Jan 23Jan 23
Prudential Customer Experience TeaminCustomer Experience @PrudentialEmbrace the Pull and Right-Size the Push in the Evolving Landscape of Customer Feedbackby Jason Kapel & Aaron WuolletJan 2Jan 2
Prudential Customer Experience TeaminCustomer Experience @Prudential1 in 4 adults depend on it: What is document accessibility?This is the first article in a series on Accessible Documents that will cover the ‘what’ and ‘how’ of making documents accessible to people…Dec 13, 2023Dec 13, 2023
Prudential Customer Experience TeaminCustomer Experience @PrudentialCX and (What I Thought Was) the Generational DivideMaintaining the integrity of human-based interactions in customer experience.Nov 15, 2023Nov 15, 2023
Prudential Customer Experience TeaminCustomer Experience @PrudentialVOC Data + Conference Call = Engaging and Energizing?How to Gather Thousands of Employees to Learn about Customer Experience EffortsSep 19, 2023Sep 19, 2023
Prudential Customer Experience TeaminCustomer Experience @PrudentialWhat does ChatGPT think about CX and Journey Management?A closer look at using generative AI to help inform customer experiencesSep 13, 2023Sep 13, 2023
Prudential Customer Experience TeaminCustomer Experience @PrudentialDigital Accessibility: Understanding Screen Reader InteractionEnsuring universal usability through programmatic interaction with assistive technology.Aug 14, 20231Aug 14, 20231
