…lues such as respect, personal integrity, and the right to be fully present in what we are doing. If you know the details of someone’s life, making a managerial decision about that person becomes harder, working with them on a team is more distracting, and the work becomes second to the personal relationship which is now being managed and cultivated.
…e turning conversations into, as Turkle’s puts it, merely “transactional” exchanges of information. We’re treating people like apps that we tap when we need stimulation, close when we’re bored, switch away from when something more interesting comes around and delete when they no longer offer anything in the transaction.
We’ve gotten used to being connected all the time, but we have found ways around conversation — at least from conversation that is open-ended and spontaneous, in which we play with ideas and allow ourselves to be fully present and vulnerable. But it is in this type of conversation — where we learn to make eye contact, to become aware of another person’s posture and tone, to comfort one another and respectfully challenge one another — that empathy and intimacy flourish. In these conversations, we learn who we are.