design @ adobe
…g up iMessage, there has been a lot of focus on bots themselves. But this misses the larger point — bots aren’t people, and shouldn’t pretend to be. Instead, we think many bots will be used to make conversations between people smarter. Bots are gr…
…rsations between people smarter. Bots are great for making interactions efficient and scalable, but bots are not the goal—the goal is to develop a richer connection with your customers.
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