Never more true than for the public sector
Twenty years of hype and effort, but no transformation of governments. A few nice web sites though. You hit the mark Tim on the “how to…” issue; to transform something one needs to understand how it works in the first place, and many of the hype-pushers just don’t. We’ve done a lot of work on this in relation to government at my university: see https://medium.com/@pwaller99/real-digital-transformation-of-government-no-more-lipstick-on-pigs-6e44dd02c8b8#.k1gfzugr1. That has a link to our full research paper (open access) and I think it rather supports your argument!