Learn about hosted PBX and how it can benefit your business.
What is Hosted PBX?
An effective VOIP service provider’s server hosts a hosted PBX, which is a telephone switching system. Unlike an on-premise PBX, which falls within your company’s responsibility for maintenance and upkeep.
Because it is cloud-based, a hosted PBX (Private Branch Exchange) is also known as a cloud PBX. All phone calls and lines are made online in this location, saving money on both hardware and staff. Also, it allows your workers to work remotely and utilize their company phone numbers wherever they are, freeing them from being restricted to an office landline.
How Does Hosted PBX Work?
The hosted PBX provider, a VOIP phone, and the Internet are the three fundamental parts of a virtual PBX. Once everything is configured, your phones will connect to the PBX server through the Internet, and the connection will always be open for outgoing and incoming calls.
Your Hosted PBX service replaces your phone company when you move to cloud phone services by handling all incoming and outgoing calls. Your entire phone system is maintained by your service provider. All of your calls will be sent to another of their data centers if one of their data centers goes down, keeping your phone system operational at all times. A team of employees working for the hosted PBX provider will make sure that you receive reliable and secure phone services.
Your service provider will configure and maintain everything, so all you and your staff need to do to make and receive calls online is sign up for a portal. With only a few mouse clicks, your web gateway can automatically reflect any changes you make to your settings, if necessary.
The Best Features Of PBX Phone Systems
Cost-saving
Hosted PBX eliminates many of the costs associated with an on-premise system, which is one of the main reasons firms utilize it. The PBX is hosted in the cloud and is managed by your provider, so there are no setup, hardware, or maintenance expenses. The system bundle includes all of these expenses. It also results in a reduction in employees because your provider will take care of any PBX-related issues, so you won’t need as much IT support. External management of maintenance and software updates frees you to concentrate on your company. This is excellent for new companies and small businesses.
Features
Several benefits of a hosted PBX are advantageous to your business communications and overall corporate image. You can get services like call switching and routing, auto attendants, phone menus, conference calls, voicemails, welcome messages, call queuing, and recording from a cloud-hosted system.
No office boundaries
No matter where they are — at home or in the office — your employees may connect and communicate using the hosted PBX system. For businesses with mobile staff members and remote workers, this is the preferred approach.
Scalability
Companies can modify their system as they expand and change. For instance, you can add or remove lines and extensions through web-based portals if your personnel count increases or decreases.
Easy to use
The major factor making it so simple to use is that your supplier takes care of all the upkeep, equipment, and upgrading. You don’t need a system-specific employee because your supplier can fix any problems or make changes right away, so you don’t need to do anything.
The Advantages of Hosted PBX
There are plenty of benefits to setting up a hosted PBX, but the most significant advantage over traditional PBX is the savings made for the initial configuration and setup as well as recurring and maintenance costs.
Hosted PBX offers several key benefits, such as:
- The ability to scale up or down quickly by demand.
- On-demand access to local and toll-free phone numbers
- Improved capacity for handling a rise in incoming calls
- Removes the additional expenses related to standard PBX setup, maintenance, and updates.
- Existing features are improved without incurring additional costs, and new features are added.
- Increased security and reliability
- Business continuity is ensured without any interruption thanks to sophisticated infrastructure and dedicated servers.
Can a hosted PBX help my business?
As was already mentioned, a hosted PBX is ideal for small or new businesses to help them reach their objectives and provide them with a professional appearance right away. It does so much more than just provide a means of communication — it also helps your business function as a whole. Here are a few samples where it could benefit your company:
1. Stay connected wherever you are
Starting a business requires a lot of rushing around as you try to get everything organized. You don’t have to remain firmly routed in one location when utilizing a hosted PBX because you may make and take calls from any location and on any device. Hence, you are always reachable whether you’re working from home or taking the train to a meeting. This is helpful if you are managing a growing team or several remote employees.
2. Save money
An on-premise PBX is more expensive than a hosted PBX, as we’ve highlighted numerous times in this text. There are fewer equipment and maintenance costs involved, and the setup costs are significantly lower. You won’t need to search for an IT professional when hiring new employees. You should have an IT department for your company, but you don’t need to hire any employees just to look after this system.
3. Endless features
Any firm would benefit from having cutting-edge phones with unlimited features. With a hosted PBX, you can take full advantage of the incredible features that come with it. These characteristics offer your organization a bigger, more established appearance, which is excellent if you want to appear to have been in operation for a while. With these features, you can juggle video conferencing, hunt groups, and voicemail to email functions (to name a few), making your business come across as impressive and organized. This is especially helpful for companies with customer service teams or call centers.
4. Add as you grow
You won’t need to worry about investing in new machinery or performing maintenance on an additional line. As and when necessary, you can easily add additional features and lines. A hosted PBX makes it simple to scale up or down, needs no effort or money, and helps your company be future-proof.
5. Stay protected
You won’t have to worry about what will happen if your technology breaks down if you host in the cloud. Everything is safely stored in the cloud with secure encryption under your provider’s protection. Your documents, services, personnel, passwords, and other things expand along with your business. You still have continuous access to what you need in the event of a problem, and you can restore your systems using online backups.
How to Choose the Best Hosted PBX Service Provider
Not all cloud PBX vendors are the same. Choosing the right service provider is crucial to reaching your business objectives. We advise determining the most crucial aspects of your company before using a hosted PBX solution.
Buyers of cloud systems should determine their organizational needs, contrast VoIP features, learn about security protocols, and look at service and support options.
Choose a hosted PBX supplier that addresses the following issues
- Initial and recurring phone service costs
- Capabilities of the business phone system
- Price, availability, and quality of support
- Third-party reports on uptime and system reliability
- Security standards and accreditations like PCI, SOC, and HIPAA
- The number of data centers and their security profile
- Using the unified communications platform is accessible and simple.
- Verified customer reviews and industry benchmarks
When you evaluate your hosted PBX service, Quicknet Computers tops the industry rankings for PBX security solutions abu dhabi. We offer a range of cloud hosting and backup solutions, IT, and virtual telecommunications services to help your business compete, collaborate and grow. Want to find out more about the Hosted PBX Service to your businesses? Call us at +971 50 852 9609 or Visit our website www.quicknet.me and complete our Contact form.
