PinnedCharlie GuoTransforming Customer and Employee Service While Driving Cost EfficiencyScalable AI Solutions: ChatGPT as the Hub of Intelligence and User ExperienceSep 26Sep 26
PinnedCharlie GuoLeveraging ChatGPT as an Intelligent Interface for SalesforceIntegrating ChatGPT with Salesforce adds a multi-modal intelligent user interface onto a powerful business system. This configuration is…Sep 5Sep 5
PinnedCharlie GuoAgentForce: Salesforce’s Bold AI Business Model Experiment$2 per conversation: Salesforce puts a price on AISep 23Sep 23
Charlie GuoSuperpower with AI: My Personal JourneyEthan Mollick shared in the LinkedIn post: “Right now the advantages from AI accrue to workers, not firms.” This observation struck a chord…Aug 10Aug 10
Charlie GuoChat with ChatGPT about Salesforce SOX ComplianceI’m fascinated with ChatGPT. While I don’t believe it can replace us in our core areas of expertise, I think it can help us increase our…Feb 26, 2023Feb 26, 2023
Charlie GuoinBootcampData Quality Is Not the “Problem”Data quality is not the “problem”. I made the point in a discussion in my digital transformation class. Let me answer some questions about…Feb 25, 2023Feb 25, 2023
Charlie GuoThe Continuous Learning of a Salesforce CTA: A Dozen Great Books on Enterprise Architecture…A Salesforce CTA (certified technical architect) friend asked me: “What have you been doing since passing the review board? ” I answered…May 7, 20221May 7, 20221