Rachel ShongA Customer-Centric Approach to Identifying Problems in Service OperationsNeed help with customer service journey mapping, read an open call for design researchers. This was the start of my learning journey a…Mar 15Mar 15
Rachel ShongNavigating the path of a UX Individual Generalist2023 was a whirlwind year for projects, fuelled by huge interest in AI. For solo UXers, this means the need for a systematic approachJan 6Jan 6
Rachel ShonginBootcampCase Study: A Modular approach to MobilityThe traditional car manufacturing model faces tremendous difficulties in staying relevant to the lives of young consumers. With dynamic…May 18, 2023May 18, 2023
Rachel ShongCase Study: Achieving Safer Drives by DesignTraveling by car is considered one of the most dangerous methods of transport. Using design principles, we embarked on a journey to design…May 16, 2023May 16, 2023
Rachel ShonginBootcampCase Study: Finding a Place to StayRemote working and digital nomadism is disrupting property rental markets. This UX Research piece uncovers insights on people finding…Nov 29, 2022Nov 29, 2022
Rachel ShonginAI Practice GovTechHow we deployed an Artificial Intelligence (AI) solution quickly during Circuit BreakerWant to take a walk in the park but concerned about crowds? Find out how AI is used to provide live data to the Safe Distance @ Parks…Jun 14, 2021Jun 14, 2021
Rachel ShongHelping hands for dementia caregiversOur team was interested in working on a technology-based project for social good and thought that the problem of the elderly wandering and…Apr 10, 20161Apr 10, 20161
Rachel ShongLost in Little IndiaMy classmates and I arrived at Little India MRT Station. Seeing the signs directing us to Tekka Centre, we walked along and arrived at Exit…Mar 25, 20161Mar 25, 20161
Rachel ShongFood Panda in a FlashChallenge Number 2: Build on Foodpanda’s existing app to allow for a positive seamless local dining experience.Mar 12, 2016Mar 12, 2016
Rachel ShongChallenge Accepted: 3 Day Rapid PrototypingTasked to create a mobile news application, here is how I did it.Feb 27, 2016Feb 27, 2016