Identifying IxD Concerns

Analog preceded Digital, so we can critique that first. Alright, so this particular object came to mind right from the get go as I often find myself playing a push-pull game with this particular interface. It’s typically deep and rectangular, often lacking a grip or indent, present on the front/underneath of large desks and more often than not squishes my finger. If you guessed — desk drawer do-hicky of some sort, than I’d guess you’ve had your own push-pull battle at some point or another. The intended interaction of the object is to pull the underneath and pray it opens. As seen in the image attached, there interface is flat and may even cause someone to overlook it’s presence in the first place.

Problem(1 & 2):

It ultimately fails the heuristic guideline of Flexibility and efficiency of use, as it most certainly does not “cater to both inexperienced and experienced users”. From my first time opening the damn drawer to my 20th I still continue to battle the push-pull confusion in a never ending war. This simultaneously demonstrates failure to reduce short-term memory load as prolonged times away from the desk cause the frustration to re-occur. Acknowledging it’s a static object, incapable of development it will forever be unable to adapt and aid me (until I cave in and write PULL all over the thing).

Solution:

Speaking of improving my situation, which can in fact be done as long as myself or another user takes initiative. A solution can be a tacky sticker, some sharpie graffiti, or maybe a do-hicky knob with the aid of some super glue. But the days of that happening are far off, and instead I favorite the pull out drawer in my room that conveniently has a ooo-oh-so fancy handle (see fake internet example below) that I 100% of the time instinctively pull. So to be fair not all desk drawers suck, mostly just the one in my office that someday is going to eat one of fingers.


Alright Digital, you’re next. The following example is near and dear to my heart as its the office I used to work for at school. The One Card Office just recently re-did their website (couldn’t tell you why because the one before was 20x better) but none-the-less now sucks and is highly cringe worthy. This critique is also only based off the homepage.

Problem:

This interface does UConn an injustice aesthetically brand wise, but also fails on a usability level for everyday users. First of all at initial glance, the page is incredibly overwhelming with red’s and blues all over the place in addition to a lack of hierarchy and basic alignment (oh yeah, gets an F for Ben Shneiderman’s #1 rule to “Strive for consistency”, ). This lack of consistency encompasses multiple issues including alignments, the function of buttons (there are 3 different ways to get to 1 portal) and overall layout.

Solution(s):

1. A color scheme that doesn’t make my eyes burn (light grey, navy, with the accent color of light blue used sparingly)

2. Currently the only hierarchy is a nav bar, and then a free for all of descending links. I would make prominent buttons for the account log in portals, and then keep the other informational elements such as the “Card Reader Requests” (which actually isn’t a form but just an informational page) as a link.

3. Center align everything.

Another Problem:

The next short coming is a lack of Aesthetic and minimalist design as “minimalist” is one of the last words I would use to describe it’s clunky, crowded and childish aesthetic.

Solution:

  1. Get rid of these icons, no need for double the information. It’s header is “quick links”, they are already bold and underlined, and you think I still need a click symbol? rudeee.
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