Rachel H.How to better use technology to disrupt government service delivery and organizational cultureIntroductionMay 11, 2017May 11, 2017
Rachel H.Healthcare.gov Rollout: Signaling failure and the leadership challengeBryan Sivak, a previous Chief Technology Officer at the Department of Health and Human Services during the healthcare.gov rollout, visited…Apr 15, 2017Apr 15, 2017
Rachel H.Legislators! Be open and inclusive to avoid IT implementation nightmaresTo address a public policy problem that requires technology help, both writing and implementation of legislation are two important…Apr 3, 2017Apr 3, 2017
Rachel H.Why was the IRS site down mid-tax season?In February 2016, the U.S. Internal Revenue Service (IRS) experienced computer failure and was unable to receive tax filings and remit…Mar 22, 2017Mar 22, 2017
