AirBNB why did you terminate my account? — An Open Letter to AirBNB
Kelly Kampen

This randomly came up in my feed, but I can sympathize with you 100%. Last October I had been the 3rd highest rated female in IT on Elance. My entire income was through the website. I was at the point where I no longer needed to search for work, people were asking me to join the projects and often disappointed when I didn’t have time.

Then out of the blue, my account was terminated without any reason. I attempted to contact them many times. I contacted my recent clients to ask if there had been any issues. I even had current clients that wanted to continue working with me through Elance on new projects.

There was never a resolution and after a few months I was able to get to a point where I don’t need freelancing sites. This is posibly something I should have done sooner, but I was doing everything exactly how they wanted, I didn’t foresee my account being removed.

After a lot of research and looking into things, the only thing I can possibly assume is that they didn’t believe I was me. I traveled quite a lot and was in Argentina when my account was deleted. Last year I traveled to 8 countries on 4 continents including Russia, Indonesia, Chile, and Argentina. I could only assume that the IP changes made them think I was a hacker or posing as someone else. I offered to show up at their Mountain View office and show them my passport and that I had actually been in those places. Nothing happened. My account was removed.

I’m sorry this happened to you. This will certainly impact my decision to use airbnb on my travels. I struggle with companies that remove their top users with little to no reason.