Moving to continuous delivery is hard — but well worth the effort

Continuous integration, delivery and deployment have been around for a few years, but companies can be slow to make the switch. I want to share, from my experience, why it’s hard but very much worth the effort to get…

3 tips to instant twitter customer service success

Customer service on twitter is a different ball game to phone and email support. For one your responses are open for the world to see. Customers can publicly slate you and you only have 140 characters to explain your side of the story. Some…

Always paying the max — No more open & free internet

Are we getting the best price when we shop around online or do we just think we are? Is Big Data negatively effecting retail for consumers?