Isn’t it frustrating when you can’t seem to get answers from a participant? Here are two points for your next UX research session.

Image for post
Image for post
Photo by Sebastian Herrmann on Unsplash

Picture this.

You’ve spent the past week planning your research, scouring your prototype for all the possible actions your user might take. You’ve devised your observation points and are eager to ask your list of questions. The participant is finally sitting in front of you. You ask them to sign a non disclosure agreement. You’ve gone through all the necessary formalities.

At long last you ask your questions…

But what’s that you hear?

Nothing.

What can we do to help participants talk?

On my first week of conducting usability tests with invited participants, this was exactly what had happened to me. I could have sworn I had done everything by the book. I had set up all necessary tools, I had gone over the scenarios with my colleagues, I had been over the prototype a couple dozen times, and yet somehow my participant could not answer my questions. …


Isn’t it frustrating when you can’t seem to get answers from a participant? Here are two points for your next UX research session.

Image for post
Image for post
Photo by Sebastian Herrmann on Unsplash

Picture this.

You’ve spent the past week planning your research, scouring your prototype for all the possible actions your user might take. You’ve devised your observation points and are eager to ask your list of questions. The participant is finally sitting in front of you. You ask them to sign a non disclosure agreement. You’ve gone through all the necessary formalities.

At long last you ask your questions…

But what’s that you hear?

Nothing.

What can we do to help participants talk?

On my first week of conducting usability tests with invited participants, this was exactly what had happened to me. I could have sworn I had done everything by the book. I had set up all necessary tools, I had gone over the scenarios with my colleagues, I had been over the prototype a couple dozen times, and yet somehow my participant could not answer my questions. …

About

Radhy Ampera

MSc HCI Student @UCL. Previously at Bukalapak. linktr.ee/rampera

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