Call centers advisors are starting to see NLU emerging in their day to day lives, helping them answering customers’ requests more easily. For a tool to do that, it must be able to recognize at the same time the customer request and its characteristics, in other words, an intent and named-entities. A lot of frameworks have been created to perform those two tasks and this article aims at describing them and presenting their baseline performances on a real project.

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“OK Google, play the Rolling Stones on Spotify.”, “Alexa, what is the weather like in Paris today?”, …


Rafaelle Aygalenq

Senior Data Scientist @Artefact

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