Our step by step journey to becoming a lean PR agency (1)

Early steps towards lean: the war on failure demands

Next steps

1. Limit Work In Progress

2. Optimise Kanban

3. Limit WIP

4. Define classes of service

5. Later steps: create custom swim lanes and workflows

Big question at this time: how to account for customer involvement in the flow?

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I am fascinated by the way information, stories, influence and power flow through networks. Managing partner at https://finn.agency

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