How Japan has Perfected Hospitality Culture
In Japan, everyone is hyper-sensitive to others. It’s an institutional, cultural concept taught at a very young age, and the backbone of Japanese hospitality, known as omotenashi:
Japanese hospitality has developed a reputation outside of Japan as being a benchmark for exceptional service, it can be very difficult to define. It’s as intangible as it is palpable, something to be felt rather than explained. To me, [it is] hospitality that’s extended with the utmost sincerity, grace and respect, however big or small the gesture or the task. Not to be mistaken with the other, perhaps more commonly experienced version of service, which is superficial service delivered out of a sense of obligation and with an expectation of reward.
– Masaru Watanabe, GM of Palace Hotel Tokyo
Originally published at raghavsapra.com.