I agree empathy is helpful to the clients, but what if someone is so overly worried about everything and asks you about the likelihood of thing to happen and ruin the service she gets from you?
I have such a client who keeps asking me question showing she’s really worried about things that may and may not happen. Even if some of those things happen, they’re not big deals. How far should I go as an empathetic service seller? It really drains me and wastes my time.