Jane RajahBuilding a Data Analytics Framework for Customer Support Case AnalysisAnalyzing your customer support case data is critical to making the best possible real-time decisions on how you handle your customer…Jun 13, 2023Jun 13, 2023
Jane RajahExploring Sydney AustraliaSydney no doubt is a beautiful city. By far what captured my eye was the beautiful scenic views of Sydney Harbour, which is unparalleled…Apr 4, 2023Apr 4, 2023
Jane RajahMeasuring customers service provisioning ability from Day One can lead to everlasting positive…In a world where creating Software as Service (SaaS) solutions for customers has become so common, the question of how do we ensure a…Mar 20, 2023Mar 20, 2023
Jane RajahCustomer Reliability Engineering the new era of Customer Support OperationsOver a year ago when I started a new job, I decided to take on the challenge of introducing the organization to what it meant to build…Mar 21, 2022Mar 21, 2022
Jane RajahinCloud Pak for DataOur Growing Ecosystem of IBM Cloud Pak for Data PartnersThe IBM Cloud Pak for Data Ecosystem of technology partners is growing. As an Openshift based Data and AI platform, we have an array of…Jul 15, 2020Jul 15, 2020
Jane RajahExperiences from Grace Hopper Celebration 2019This past week I was lucky enough to attend this years Grace Hopper Celebration for Women in Computing located in Orlando, Florida…Oct 6, 2019Oct 6, 2019