Kedar Nimkar i think it’s in part laziness, and technological constraints. Laziness because, from the perspective of the company that designed the remote on the right, it’s a ‘solved’ problem. People are used to remotes, and any inconvenience they experience the first time when they use it, they’ll treat it as part of life. From their perspective, people are going to use this remote everyday. Unless given a better alternative, like the Apple remote on the left, people will find their way around the design & learn to live with it. In a way, from their perspective, how can they miss something they don’t have.
Any motivation to build a better user experience for this scenario has to come from willingness to understand the majority of user bases’ behaviour, their interaction patterns with the product, etc. If an engineering team builds something, i think they’re more likely to give importance to the number of features a product has rather than how best to implement them.
And if they overcome the motivation barrier, even more problems follow. How do they make the experience better. If the remote has a touch sensor, how would the tech work? Any effort to make a better remote will increase the amount of effort required on the software side for the TV to accommodate the experience. Do the people working on this have enough time, talented people, resources and money to see it through?
What are your thoughts?