Since you traded in your old spreadsheet system for Atlassian Jira Service Desk , your workflow has really improved. All your queries are centralized. You’ve got logs for support agent work, more harmonized processes, and key metrics and SLAs in place and monitored.

The roll-out of Service Desk has been…


How much time have you wasted looking for that email containing vital information to help you make strategic decisions on your project? Sometimes relying on the built-in notification system in JIRA or JIRA Service Desk just does not cut it. …


Your service desk has finally moved from Microsoft Excel spreadsheets to Atlassian Jira Service Desk and now all your queries are centralized. The work of your support agents is logged, processes are being harmonized, and key metrics and SLAs are in place and monitored. The roll-out of Service Desk was truly a huge win for your company, making agents more efficient in their daily work. Seems like the pieces of puzzle code-named “Service Desk Challenge” are falling into place…

Send me an email, please?!?!

However, you soon realize that there’s a critical piece of puzzle missing which directly affects the level of your customers’ satisfaction — a good system of email notifications. Despite numerous claims heard during the last 10 years that email is dead, most of the people…

RaleyApps for Jira & ServiceDesk

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