rammenonFear and Hope in the Contact Center.Fear in the Contact Center: Failing MetricsOct 14, 2023Oct 14, 2023
rammenonThe Clone Wars: ChatGPT vs. the ClonesChatGPT’s beguiling ability to provide convincing answers to an incredible range of queries has caused a cultural phenomenon that’s…Oct 14, 2023Oct 14, 2023
rammenonFounder Lessons: Memo from a SaaS FounderI was recently speaking to a few entrepreneurs after a panel discussion and the topic of valuations came up. One founder asked me what the…Jul 20, 2018Jul 20, 2018
rammenoninBuzzRobotThe Rise of Conversational AIThe chatbot craze began in 2016 with Facebook’s announcement of a developer-friendly platform to build chatbots on Facebook messenger…Dec 20, 2017Dec 20, 2017
rammenoninChatbot.com BlogMove over FB Messenger — Is enterprise chatbot adoption going to be faster?The Facebook Messenger Chatbot hype has been dubbed as premature. Nevertheless, it’s achieved a keen awareness on how self service tasks…Oct 24, 2016Oct 24, 2016
rammenonSelling Startup SaaS software to enterprise customersAll I hear from far too many SaaS startups is the acronyms — Churn, LTV or CACR and their efforts to mine more data. In my mind the first 6…Nov 19, 2015Nov 19, 2015