pro…ur customer. You may not have time to closely monitor product usage metrics. You won’t have time to check in periodically to listen to your customer, and you’ll miss invaluable product feedback, as well as the opportunity to understand and document innovative use cases that will resonate with future customers. These are things a dedicated CSM will take care of, helping your team and your product get better a…
s talking to at least one customer a mon…customers interacting with non-customer-facing people; maintain (and circulate) internal lists like “The top 5 customer pain points from last month”; ensure your leadership team is talking to at least one customer a month.