ShopInSync launches Personal Shopping Assistant on Facebook Messenger

Users can use the assistant on Facebook Messenger by messaging at ShopInSync to shop for mobiles, laptops and tablets from Amazon, Flipkart, Snapdeal and ShopClues

India has over 300M internet users — the second largest in the world, yet less than 15% shop online. There are several contributing factors for this, but one key reason is that the process and experience of shopping online is still hard and not intuitive for majority of users. Users often have trouble finding the right place to start their online shopping process or the right questions to ask to get the most out of their online experience. Lower broadband speeds and relatively higher cost to connect only compound these issues. Offline shopping, in contrast, offers the benefit of being able to talk to an individual to help through the process but is limited in terms of reach, scale and choice to end users.

We feel that we can achieve the best of both worlds, by using the right combination of technologies and experience and bring commerce and communication on the same platform. This enables users to go about their shopping experiences in a truly natural ways, like they do in the offline world, while getting the best of convenience, choice, pricing and other factors that online shopping offers.

There are two aspects driving this — One is the adoption and usage of messaging applications. Messaging apps are the most used apps and have an average of 5 times of the engagement compared to other apps. Shopping is inherently conversational — be it talking to a shop keeper, or a friend or family. Second is the evolution of technologies like natural language processing, search and machine learning, that allows us to create experiences that mimics near human like interactions and conversations at scale.

Today we are excited to release the beta version our shopping assistant on Facebook Messenger. Our shopping Assistant is designed to simplify the online shopping process by making the it conversational, intuitive, natural and fun. It also consumes significantly less data, is efficient and requires no additional apps to download if you are already using Facebook Messenger.

Imagine you are looking to buy a mobile phone (or a laptop or a tablet), but not sure where to start. the assistant can guide through the process just like a real person and help you arrive at the right choice. Just ask the assistant in a natural manner, like you’d talk to a shop keeper and the assistant will guide you through the process. The assistant helps you find best prices, one tap access to product features, filters and facets to expand or narrow your search, perform complex search and compare products side by side. A detailed summary of key features and screenshots are below.

You can ask the assistant to do things like:

“I am looking for a phone for my mom under 20000”

“Show me phones with bluetooth, wifi, dual sim and finger print sensor under 30000”

“Compare xiaomi redmi 3s to nexus 5x”

“Show me lowest prices for iphone 6s”

“Best selling HP laptops with touchscreen under 40000”

“How’s the camera on an iPhone 6s” or “How’s the battery on a Samsung S7”

When looking at a product, you can ask for things like “Hows the battery”, “hows the camera”, “Warranty” etc

To use the assistant, go to Facebook Messenger and message “ShopInSync” or at https://www.messenger.com/t/ShopInSync if you are using a web browser on a laptop or desktop computer.

Our assistant is always available, responds instantly, is context aware and trained to handle a wide range of questions to communicate and respond like a well trained human assistant to help you make better purchase decisions. The assistant is adding new skills and capabilities every day, so expect the assistant to become smarter across categories and types of requests.

Product Screenshots (gif)

Key features:

1: Natural Language Understanding: Just tell the assistant in your own words and the assistant will understand and respond back.

2: Facets: Facets help users to get ideas on what to look for when looking for a product and also allows to make choices without typing. Our system constantly learns and determines what facets to show to show to our users so they go down the right path.

3: Deep contextual understanding: Our assistant understands context deeply, which means that it can keep track of the conversation and respond accordingly. For example, if you were looking for an Xiaomi Redmi 3s Prime, and then asked, “how’s the camera” without specifying Xiaomi Redmi 3s Prime, the assistant understands what you are referring to and shows you camera details for Xiaomi Redmi 3s Prime.

4: One tap to key product features: When looking at a product, we often want to know more details on “how’s the camera”, “customer ratings”, “hows the warranty”, “memory” and other aspects. This information is typically buried and hard to find. Using this feature, you can get to these in one tap.

5: Powerful Search: You can ask our assistant complex questions like “Show me android phones with bluetooth, wifi, dual sim and finger print sensor for 30000”

6: Side by side product comparisons: Users often need the ability to compare two products side by side. It’s especially hard when you are on a mobile device. Well now you can. For tablets and mobiles, simply say “Compare product A and product B” and voila!

To use the assistant, go to https://www.messenger.com/t/ShopInSync Facebook Messenger (iOS or Android apps) and message “ShopInSync” or at . Our assistant is currently trained for mobiles, tablets and laptops and we are adding more categories and expertise soon. Try it and let us know your feedback @ support@shopinsync.com

About ShopInSync

ShopInSync (ShopInSync.com) is a product of ShopInSync Inc. registered in Delaware (USA). The company was founded in July 2015 by Raj Ramaswamy, CEO & Co-founder ShopInSync, Ex- Product Management and Revenue Executive at Yahoo, along with his colleague Ashish Parnami, Ex — Product and Engineering leader at Yahoo. ShopInSync Inc. is headquartered in San Francisco (USA) and has its regional office in Bangalore (India).