My impression is that much of current society barely keeps it together. Many people who are nice do it through willpower; it doesn’t come from true emotions. Online comments enable you to see how society is really doing. A small amount of consolation is that — in my experience — people are cruel to others only as a last resort, to alleviate the cruelty to themselves. What makes it even more complicated is that self-cruelty is often subconscious.
So, lots of work to do to heal humanity emotionally, to find a way so that we are all less stressed, happier, more open, more sensitive, etc.