…ve done the best job I could have done on something and I believe that works for everyone else too. Being skillful and exercising your mastery is what you’re here to do. Doing anything less undermines the whole point of being alive.
…e company is a product person. You should use Airbnb when you travel. You should be an Airbnb host. Companies that are detached from their customers get disrupted.
…ersation allows you to ask follow-up questions like “but if you had to choose, would you rather have A or B?” Use the time to deeply understand the problems they’re encountering.