raykanani

Human experience designer. I❤️ helping people say thank you 🙌 . Coffee’s always on me ☕

Editor of Caffeine and Thanks and objectiveIQ

Highlighted by raykanani

From Turns Out You Can’t “Hack” Everything. Sometimes, You Need To Just Live Through It. by Joan Westenberg 🌈

It’s just an attitude that I see all the time. People think that because something is innately personal and small and time consuming that it can’t be valuable and isn’t worth our time. Building relationships? Showing respect? Not worth it. Just hack it.

From How I hacked hundreds of companies through their helpdesk by Inti De Ceukelaire

Large companies have no clue what their employees are doing. I discussed this flaw a CISO of a giant payment processing company. He assured me this wouldn’t be a problem, as their employees weren’t supposed to communicate through Slack. They had their own intranet set up to handle these things. I proved him wrong by joining 8 rogue Slack channels actively used by 332 employees all around the globe. I ended up getting a $5,000 bounty for it.

From The 9 Rules of Design Research by Erika Hall

Just avoid doing surveys.

From What Really Happened with Vista: An Insider’s Retrospective by Ben Fathi

“Experience is something you don’t get until just after you need it.” — Steven Wright.

From Your users don’t need a password by Aleksandr Krivoshchekov

“Reset password” is already sounds like an oxymoron. Because you can change your password just by following the link from email. There you go. So, why did you force the user to create a password, change it and force use of your …

From Why Isn’t Agile Working? by John Cutler

Lots of companies adopt the model on the left. Few adopt the model on the right. When they get shitty results, they try to cram more work into the system which brings about a world of hurt.