Ricardo BalduinoinIBM Data Science in PracticeHow AI can transform your complaints management strategyResponsive restrictions to the global pandemic at schools, in the workplace, and in social life have impacted the frequency and volume at…Mar 9, 2021Mar 9, 2021
Ricardo BalduinoinInside Machine learningAI and Machine Learning to Improve Customer Contact ExperienceThink of the last time you contacted a call center (whether it was your bank, credit card company, airline company, or any other company)…Oct 29, 20191Oct 29, 20191
Ricardo BalduinoinIBM Data Science in PracticeUsing Machine Learning to Predict Outcomes for Sepsis PatientsAuthors: Ricardo Balduino, Brittany Bogle, Anna Hazard, Hosam Farag, Vida Abedi, Donna Wolk, Shravan Kethireddy, Vinay Rao Dandin, and…Apr 30, 2018Apr 30, 2018
Ricardo BalduinoinIBM Data Science in PracticeText Analytics: Finding Insights in Scientific PublicationsCan you read fast? Really, really fast?Sep 11, 20173Sep 11, 20173
Ricardo BalduinoinInside Machine learningUnfriendly Skies: Predicting Flight Cancellations Using Weather Data, Part 2Ricardo Balduino and Tim BohnAug 14, 20171Aug 14, 20171