I’m Rebekah, Head of Content Design at Hippo Digital. Since starting with Hippo last summer we have taken on a lot of content designers. It was a team of 2, and now we are a team of 10. I thought it might be useful to share some advice, based on…

We’re really proud of our growing team, which has doubled in size in the last year. Because of this we have changed our structure to make sure we are meeting the needs of our team and of our clients. — We have decided to arrange our leadership team into: Directors — lead the organisation Regional Leads — lead on business, contracts and delivering projects in their geographical area Heads of Profession — lead our people and professions

I work as a content designer on services for the Department for Work and Pensions. As well as creating content for services, it’s part of my job to help teams communicate well. Melanie Cannon has blogged about this in Helping teams define their focus, which includes naming your service. Something…

I’ve put together a few things that I’ve picked up, mainly from some great women on twitter. I’m not going to pretend that these things are my ideas, I’ve just collated them. I recognise that I’ll tune in to things that affect me. So I’m more likely to pick up…

I started working in government about a year ago. The first thing that hit me about this new world was that I didn’t speak the language. I struggled to follow a conversation. There were so many acronyms and abbreviations that I was saying “what does that mean?” in most conversations…

We’re rewriting all of our advice content for the general public, and advisers in Citizens Advice offices across the UK. We’re working from the ground up, based on evidenced user needs and with a focus on plain english and finding innovative solutions to solving problems. When people are making a…