Michael RedbordinThinkGrowth.orgTwo Models That Prove the ROI of Customer ServiceBuyers trust people over brands, and brands are getting crowded out of their traditional spaces, so why throw more money at the same…Aug 22, 201811Aug 22, 201811
Michael RedbordinThinkGrowth.orgHow HubSpot’s Customer Service Team Became a Profit Center (and How Yours Can Too)My first day at HubSpot was eight years ago. I was hired as one of the first people on our customer support team and my title was “Inbound…May 10, 20183May 10, 20183
Michael RedbordinThinkGrowth.orgHow to Get an Outstanding First Job as a Liberal Arts GraduateI’ve hired 100’s of people just a year or two our of school, and then watched them go on to turn into major contributors at my company. I…Nov 1, 20172Nov 1, 20172
Michael RedbordinThinkGrowth.orgThe SaaS Founder’s Playbook for Customer SuccessAs your startup grows, what your customers expect from you will change and the volume of their requests will change. You’ll shift from the…Sep 27, 201715Sep 27, 201715