I perceive that the grand renegotiation we are currently undertaking is going to involve some degree of trial and error, no? Someone once noted that being human nowadays involves running 21st century applications on a 3,500 year old operating system and 50,000 year old hardware… how could that possibly go wrong? I agree that decoding the emotional states of others, problematic under the best of circumstances, requires a significant degree of empathy, a capability not highly rewarded in the upper reaches of the Corporate world. What do you think about this perspective: http://www.denisdutton.com/baumeister.htm ???