I found this chapter “Do this and You’ll Be Welcome Anywhere” of the book to be very interesting. Whether it is in a work setting or a personal setting, who doesn’t want to know how to handle people better? Carnegie suggests that to better handle people you need to “arouse in the other person an eager want.” Or in simple words: be interested in them.
The author tells several stories about people who genuinely took an interest in the other person, even though that interest wasn’t hardly related to what they needed from them. You will often find that if you simply take an interest in the other person, they will often give you what you need, and frequently more, without you even asking.
The second great tip in this chapter is, “give honest and sincere appreciation.” Everyone likes to feel appreciated, even for the small things. If someone complains to you, first start off with a genuine appreciation for the feedback. We often become defensive instead of offering a thank you for information about ways to improve. Handling people (and complaints) can be one of the toughest parts in a job as well.
The lesson that I have learned from this is “Do unto others as you would have them do unto you” and it actually ensures the best possible outcome. One must be consistent in the message presented yet be flexible, approachable and maintain a positive attitude. Allowing for different perspectives to be heard will allow others to feel valued. Encouraging other to voice opinions and give feedback produces an atmosphere of constructive give-and-take.