How we designed Oscar 2.0

Auditing and taking inventory

My *very* first project was actually to update the Timeline that you see on the far right. Unfortunately, we just ended up placing it into the old “Health Profile”

Taking a step back and setting goals

Proposed Information Architecture for our mobile apps

Trust the process

Process, process, process.
Our original prototype concepts for user testing (A, B, and C from left to right).
Thats me wearing a Pablo hoodie in the bottom right.

Welcome home

Care at your fingertips

Improved telemedicine

All your health history in one place

Improved on-boarding

Delightful experiences

Member attachment uploading

Seeing results

Key takeaways

  • Cognitive overload is real. Members preferred a more progressive flow of information with fewer options at each stage. Don’t overwhelm people with too many options right away.
  • Naming matters. Standard industry terminology such as Health Survey isn’t intuitive for members. Where possible, it’s best to use explanatory, relatable language instead.
  • Always group relevant information. By consolidating related health plan information into a single tab we made it clear and easy for members to access.
  • Personalization matters. Members responded well to real photos of their Concierge team members and a geo-targeted background illustration.
  • React Native is the bees knees. While it took a little longer to refactor the entire app in React Native, it’s given developers more time to build new features instead of maintaining separate versions of the app.

Future updates



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