Benefits of Shifting Your On-premise Phone System to Cloud Based Phone System
The changing business landscape calls for a robust, efficient and flexible communication system that can improve the bottom line of your business. Gone are the days when businesses solely relied on simple analog voice calls for interacting with their clients, partners, colleagues and suppliers. Today, businesses are looking to address various business need through a communication system that combines several tools of mobile, email, video conferencing, texting and more. Addressing a range of business needs such as collaboration and remote working, the cloud based phone system offers numerous benefits including flexibility and scalability.
Following are the benefits which businesses can accrue by switching over from a traditional PBX system to a cloud-based system. Have a look:
Mobility: Irrespective of where you are, you can easily use a cloud phone system, and can have access to the same features and functionality as that of a traditional phone system such as call transfer, extension dialing, conference calling etc, which in turn can be used on a smart phone or a tablet. This promotes consistency and professionalism amongst mobile employees.
Scalability: Depending upon your business requirement, the need to open new offices, engage new employees and bring onboard new customers may pop up. This calls for a robust and a flexible communication system that could be scaled up and down as and when the need arises.
A cloud phone system allows businesses to add as many extensions as required to accommodate heightened call volume, or deactivate the extras if not required. Unlike traditional desk phone systems, businesses require paying only for the extensions they require that too for the time used.
Cost-savings: One of the most significant benefits of switching to a cloud phone system is the cost savings made. This is because most on-premise phone systems require spending on purchase of the particular software licenses and network hardware. With a cloud based system, no such capital expenditure is involved. Moreover, you have the flexibility to pay only for what you need and for the duration you use. This can help you moderate cash flow while decrease long-term total ownership cost.
Augmented Customer Service: With features such as Virtual Receptionist (VR) or Auto Attendant, a cloud system can improve customer experience allowing you to engage with your customers in a better way.
So, migrate your phone system to the cloud to manage costs, while leave your team with sufficient time to focus on essential business activities to ensure better growth and profitability.