Authenticity Works — Theresa May has been cruelly nicknamed the Maybot, for her robotic and unemotional responses to meeting real people in real situations. This is ‘learned behaviour’, she has worked extremely hard to be in total control of her emotions, so much so, that now these ‘emotions’ have become ‘defunct’. After so…

Not Every Negative Action is Worth a Negative Reaction — It was another typical winter morning in Johannesburg. The sun was beaming overhead despite the slight chill in the air. The extremely vocal brown Hadada Ibis were gathering on the lawn, making their presence felt. The shrill call of these large birds has become a feature of my time here…

All the Important Little Things Add Up Khanyi Makwala had been amazing to work with. No task was too small and no challenge was too big. She obviously loved her role and exuded confidence in all she did. …

From the moment Donald J Trump threw his hat into the ring to be nominated as the Republican candidate for the race to be President of the United States of America, he had already broken all the traditional rules of engagement. …

The 2018 World Cup — A couple of years ago, I was privileged enough to have the opportunity to interview Carlo Ancelotti in front of a live and expectant audience at the London School of Economics. Carlo is one of the world’s leading football coaches and a decent, approachable and calm gentleman. Learning from Unrelenting Pressure We instantly hit…

Modern Engagement Amazon have a completely different form of modern engagement targeting the commitment of those who work in their massive fulfilment centres. If any of their team members no longer want to work for Amazon, they will pay these disgruntled employees $5,000 to leave forever — those who accept the offer…

Dreams Can Come True Whilst running a Boot Camp for all the African Development Bank’s Young Professionals (a newly recruited cohort of 30 outstanding precocious employees) we set up a workshop focused on engagement. One of the ‘Young Professionals’, Bernard Chitunga, kicked things off by sharing this remarkable story with us. Bernard’s Story Bernard was born…

THE ROLE OF THE MODERN CEO Not that long ago, back in 2007, The Royal Bank of Scotland was the largest bank in the world, and it was continuing to grow, going from success to outrageous success every year. But it soon overreached and gambled once too often. The fall from the top to the bottom…

How we turn our employees into advocates and ambassadors Employee engagement — is how we ensure that employees are encouraged to do their best every day. It wasn’t until I moved to work for PepsiCo, that I began to realise the huge difference ‘engaged’ employees could actually make. This was the ultimate challenger brand, a business waking up every…