Reny TamangPowering the Voice of Customer Insights Through Real-Time Speech AnalyticsFor contact centre agents, real-time speech analytics is among the most potent tools to serve customers. Its importance lies in…Jul 23, 2020Jul 23, 2020
Reny TamangMeasures to execute voice authentication in call centresBiometric authentication is a security process used to substantiate a user’s identity through biological traits such as voice…Jul 23, 2020Jul 23, 2020
Reny TamangAll You Need to Know About Pharmaceutical Quality ControlQuality control is one of the most essential operations of the pharmaceutical industry. This is because drugs that are developed must be…Jun 30, 2020Jun 30, 2020
Reny TamangWhy Analytical Method Development and Validation is Critical to Pharmaceutical Development?Analytical method development and validation can be referred to as continuous and inter-dependent tasks linked with quality control, R&D…Jun 29, 2020Jun 29, 2020
Reny TamangQuick Guide on the Current GMP in Clinical ManufacturingAmerica’s Food and Drug Administration (FDA) is the regulatory authority for checking the quality of pharmaceuticals. The primary…Jun 26, 2020Jun 26, 2020
Reny TamangAccelerating Drug Development Through Biologics Process Development ServicesIrrespective of the industry, it is commonly known that firms that are slow to adapt always lag behind their nimbler competitors. This…Jun 26, 2020Jun 26, 2020
Reny TamangKey Differentiators in AI Solutions for Contact Center in the New Normal Era of COVIDThe arrival of Covid-19 has pushed contact centers worldwide across industries beyond their limits. Customers, as well as employees, are…Jun 24, 2020Jun 24, 2020
Reny TamangHow Conversational Service Automation is Solving Customer Problems During COVID-19Customer service centers worldwide are facing an extraordinary rise in overall call volume due to the widespread transmission of COVID-19…Jun 23, 2020Jun 23, 2020
Reny TamangThe Future of Grocery Shopping is All About AI-Driven AnalyticsWithin the retail sector, the grocery sector is leading the innovations in data analytics. With hundreds of Stock Keeping Units (SKU) and…Sep 30, 2019Sep 30, 2019
Reny TamangThe Future of Customer Data Platform in B2B IndustriesCustomer Data Platforms (CDP) were more popular in the consumer world. They are just as priceless for B2B firms with intricate sales…Sep 30, 2019Sep 30, 2019
