Completely agree with every one of those well-considered explanations, Adrien. Ironically, my phone rang as I was reading this. Thank goodness for caller ID.
I think the “audit trail” reason is the one that resonates with me the most. Too often, a phone call can result in incomplete or divergent understanding of next steps. She thinks I’m going to do this, I thought I was going to do that. For a time, my voicemail greeting forewarned callers that I am more reachable via text and email and it worked. I only switched to a more welcoming greeting when I started job searching.