Making Your Restaurant Staff Happy with Your Restaurant’s Food Ordering App

RestroApp
RestroApp
Aug 28, 2017 · 4 min read

There’s absolutely no doubt here. Converting a part of your business into a mobile restaurant ordering system is nothing short of a great news for your restaurant staff. Trust me, it’s going to do wonders for both their efficiency and morale. Since the age-old home delivery system came into practice. We’ve had restaurants assign a staff to accept orders over the phone and then push it to the kitchen and the delivery unit. Most of them have shifted focus towards an online restaurant ordering app but many still continue with the manual system.

If we sit down and evaluate the system as a whole, you will be convinced that most as time passed, technology has definitely caught hold of the reigns and customers look forward to something new in whatever they do. Since 60 to 70 percent of the millennials, who form 60 percent of our population are dependent on restaurant food, it’s time to shift the focus from the phone-delivery idea to a technologically empowered one; a mobile restaurant ordering app.

Restaurants can add the option of ‘point of sales’ system and do a lot more to enhance the customer’s food ordering experience. It gives them the comfort of ordering food from their favorite joints without really leaving their homes and cut the idea of any confusion that they may have to face during this process of ordering food via the phone.

Well, if you are one among the many restaurant businesses who haven’t implemented ordering app, this change is going to make your customers happy for sure; even better, loyalists to eternity. Apart from the usual customer satisfaction, sales oriented advantages, your mobile ordering apps have the power to transform the way in which your restaurant staff operate and can uplift their work and attitude towards work. Here’s how:

1. The Digital Menu: Most customers would love to know the details of the dish they are about to order. They often engage a waiter to help them understand the dish and its ingredients. In order to help the customer get a better insight of the dishes listed on the menu card, a mobile ordering app helps you provide the customer with a better insight with a visual menu treat. The customer gets a detailed note about the dish, its ingredients and may also take a look at the image of the food they intend to eat. This will help your staff focus in the kitchen and other aspects.

2. High Order Accuracy: When restaurants receive an order over the phone, chances are high that a few things may not be heard or will be overlooked. These errors can include anything from a misunderstanding of the description or a language barrier of some sort. The kitchen staff undergoes a lot of pressure and a mobile ordering app can help them. In most cases, the person accepting the order might make a mistake in hearing the order specifications well and the kitchen staff has to prepare the dish again leading to a waste of time and material. While placing an order, the customer can either write or explain what exactly is that they expect on their platter is. It can clearly spell out the customer’s needs and can rule out any chances of an error.

3. Better Time Management: A systematic process leads to better work efficiency and this saves a lot of time and effort of the working staff. They may use this time for some other productive purposes. Easy order acceptance, better delivery system, and route tracking helps the staff members plan their work pattern and they can try some improvisation in the current working style. They can try and devote some time towards innovating something different and offbeat that may eventually help your business name gain a better brand perception.

4. Increase in sales and overall productivity: An improved ordering process leads to better servicing and customer satisfaction. This ensures that the overall restaurant business is pleasant and motivating. Better business ensures timely promotions and movement. Most businesses that do well provide their staff with regular appraisals and pay hike. This keeps the staff motivated to put their best at work and a sense of belonging and loyalty prevails leading to a lower rate of labor absenteeism and turnover along with a better work environment. Loyalty programs may also be handled well due to a centralized loyalty program via the app. Customers love being recognized and rewarded, and is there a better way to connect with them than over reward points with a personal touch?

Having a restaurant food ordering app avoids a lot of confusion and simply improves the overall working plan. Implementing one, though involves a lot of brainstorming and efforts, is worth every bit of your time and money. A happy working staff ensures complete success because they make sure that your customers are taken well care of.

If you are convinced with the idea behind having an online ordering app for your restaurant business, what you really need now is a team of incredible mobile app development experts who can create an efficient digital app partner for you. Every business has a vision and your vision deserves nothing less than the best. Drop us a line at info@restroapp.com. Our experts at RestroApp make the right choice for your digital journey!

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RestroApp

Build your own restaurant app and setup mobile app ordering system for your food business with RestroApp. http://www.restroapp.com/

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