Retail MaximDo retailer loyalty schemes actually work?Loyalty schemes are fast becoming part of many retailers strategies to encourage both new and loyal customers to use their services. What…May 17, 2018May 17, 2018
Retail MaximOnline or instore: How do you shop?Retailers have made it really easy to buy products online, as well as instore. However, how has this affected how consumers shop? Does it…Apr 13, 2018Apr 13, 2018
Retail MaximAmazon Go: is it the future?The multi-billion dollar online retailer Amazon, who first launched its first shop in late 2016, promises to revolutionise the way people…Apr 13, 2018Apr 13, 2018
Retail Maxim3 ways to prevent poor customer serviceWhat determines the true cost of poor customer service? The short answer is that there isn’t an equation to help determine how much you are…Aug 30, 2017Aug 30, 2017
Retail MaximWhy Customer Service Is ImportantCustomer service is one of the main aspects a customer will judge a business on.Aug 30, 2017Aug 30, 2017
Retail MaximBeginner’s guide to Mystery Shopping!We have all heard about Mystery Shopping, but can we really use it to make extra cash and how can we go about it? Here are some tips and…Aug 30, 2017Aug 30, 2017
Retail MaximMystery Shopping Myths: Debunked!It is incredibly exciting to become a mystery shopper and receive your first assignment.Aug 30, 2017Aug 30, 2017
Retail Maxim5 Tips for Great Customer ServiceRegardless of the line of business you are in, the customer service you are providing should be top priority.Aug 30, 2017Aug 30, 2017