RobertIce Cube sang it was a good day! What if it was a good day on your Service Desk, too?Think about the different aspects of a typical day on your Service Desk. Arriving at work in the morning, you probably have to respond to…Dec 12, 2017Dec 12, 2017
RobertWhy Bother Reporting?You are the Service Delivery Manager and your role is intended to oversee the delivery of services or service technology to a company’s…Sep 12, 2017Sep 12, 2017
RobertIt was a good day…Think about the different aspects of a typical day on your Service Desk. Arriving at work in the morning, you probably have to respond to…Sep 7, 2017Sep 7, 2017
RobertFrom Floppy Disks to Digital Transformation: A Nostalgic Review of IT ServiceThinking back to when I started working in IT during the late 1980s, I can remember a number of things that have long since disappeared…Mar 6, 2017Mar 6, 2017