VP of Engineering @Intercom
Software can never be perfect, it can only ever be “good enough” … beyond a certain size and rate of change — it’s always going to contain bugs and experience outages.
So how do you know if your software is good enough?
While working at Facebook (about 5.5 years ago), I was taught that when we build valuable, easy to use products with a high…
About 3 and a half years ago, not too long after I joined Intercom as the Director of Ops, I organized an off-site for the infrastructure team and we came up with some tenets that we’d work by.