Remembering my Dad. Being Me.My dad died a few years ago from complications arising from vascular dementia. At the time and since, I struggled to process all of my…Jun 21, 2024Jun 21, 2024
6 things I learned the hard way leading business systemsWhen I was starting out in Business Systems, I could find very little writing on the web to help me understand what I was getting myself in…Feb 13, 2023Feb 13, 2023
my engineering standardsSoftware can never be perfect, it can only ever be “good enough” … beyond a certain size and rate of change — it’s always going to contain…Sep 18, 2019Sep 18, 2019
Want to be happier and more successful? Write about yourself every week.For a bunch of reasons, I believe there’s something very powerful about going through the process of writing your thoughts down on paper…Mar 31, 2019Mar 31, 2019
How to Ship LoveWhile working at Facebook (about 5.5 years ago), I was taught that when we build valuable, easy to use products with a high degree of…May 22, 2018May 22, 2018
Run Less SoftwareAbout 3 and a half years ago, not too long after I joined Intercom as the Director of Ops, I organized an off-site for the infrastructure…Mar 30, 2018Mar 30, 2018
5 things I learned the hard way as a manager of managersWhen you go from being a manager of individual contributors to being a manager of managers, you are again going “once forth unto the…Jan 19, 2018A response icon4Jan 19, 2018A response icon4
Seek First to UnderstandA phrase that I find myself using more and more in 1:1’s is this …Jan 14, 2018Jan 14, 2018
The Managers WayHow do you teach people to be great managers? How do you teach people to teach other managers? One way I’m trying to do it is codify my…Jan 11, 2018A response icon1Jan 11, 2018A response icon1
The Continuous Flow of Weekly PlanningStrategy and planning are the heart of great leadership and management.Jan 7, 2018Jan 7, 2018
