Direct and Easy to Understand Shipping Status Matters: A Must-Have Checklist of Status and Workflow for Implementing and Integrating Your Delivery Management Software
Implementing Delivery Management Software and Integrating them to your accounting or ERP system takes time and money.
To save you time and ensure you covered all grounds, here is the list of statuses and explanations how to implement them.
a little favor: if you or know anyone who need help implementing and integrating delivery management software to their ERP and back-office software: email/contact us anytime to discuss your challenges help@richardgadin.com, +639662300900, +639222132222
Most delivery companies use various messages to update customers on their order progress. These messages can differ by country, region and delivery service type.
Here are some common delivery status messages to consider for your delivery software:
- Order Received: You have received the order, and it is being processed.
2. Order Confirmed: Confirmation that the order has been successfully placed.
3. Preparing for Shipment: The items are being packed and prepared for shipment.
4. Shipped: The order has been shipped and is on its way to the delivery address.
5. Out for Delivery: The package is currently out for delivery and will be delivered soon.
6. Delivered: The package has been successfully delivered to the specified address.
7. Attempted Delivery: The delivery attempt was made, but the recipient was not available. This may include information on rescheduling or picking up the package.
8. Delayed: The delivery of the package is delayed, and you/company may provide an estimated delivery date.
9. Returned: The package was returned to you, either due to delivery issues or customer request.
10. Refunded: The order has been refunded, and the customer will receive their payment back.
11. Cancelled: The order has been cancelled, either by the customer or due to other reasons.
12. Problem with Address: There is an issue with the delivery address provided, and the customer may need to update the information.
13. Problem with Payment: There is an issue with the payment method, and the customer may need to update payment information.
14. Contact Carrier: You advises the customer to contact the carrier directly for more information on the delivery status.
15. Customer Pickup: The customer can pick up the package from a specified location.
16. In Transit: The package is currently in transit, moving between facilities or on its way to the destination.
17. Sorting/Processed at Facility: The package is being sorted or processed at a specific facility before continuing its journey.
18. Customs Clearance: Applicable for international shipments, indicating that the package is going through customs clearance.
19. Lost Package: An unfortunate status indicating that the package may be lost in transit, and further investigation is needed.
20. Delivery Attempted — Signature Required: The carrier attempted delivery, but a signature is required, and the recipient was not available.
21. Delivery Rescheduled: The delivery has been rescheduled for a later date, typically due to unforeseen circumstances.
22. En Route to Destination: The package is on its way to the final destination.
23. Package Seized by Customs: For international shipments, the package may be held or seized by customs for inspection.
24. Out for Final Delivery: The package is on the last leg of its journey and will be delivered to the recipient soon.
25. Destination Scan: The package has reached its final sorting facility before being delivered.
26. Available for Pickup: The package is available for pickup at a designated location.
27. Package Damaged: The package has been identified as damaged, and further action may be required.
28. Delivery Completed by Logistics: When your own logistics service completes the delivery.
29. Return Initiated: The customer has initiated the return process for the item.
30. Exception: A catch-all term for situations where there is an issue or exception in the delivery process.
REMINDER: Wherever you are automating your business delivery operations, just remember while having a software is cool don’t forget to ensure to design processes to improve overall customer experience and make your employees life a lot easier too. Good luck!
a little favor: if you or know anyone who need help implementing and integrating delivery management software to their ERP and back-office software: email/contact us anytime to discuss your challenges help@richardgadin.com, +639662300900, +639222132222
Thanks! you guys are awesome. 💕
Richard
