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Richard Pope
Richard Pope

1.3K Followers

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Feb 3

Do user journeys have geography?

A work in progress…

1 min read

Do user journeys have geography?
Do user journeys have geography?

1 min read


Feb 3

A measure of value for digital public service delivery

User need: outcomes for people, their representatives or communities Policy intent: meeting explicit outcomes sought by politicians or ones implicit in legislation Capability to operate: building a collegiate team, unpicking legacy software or answering a knotty technical question Product leadership in the public sector is, more often than not, about balancing these 3 things.

1 min read

A measure of value for digital public service delivery
A measure of value for digital public service delivery

1 min read


Feb 2

Talk: designing means-tested welfare procedures in government

Short talk from the tail-end of last year that I gave to the Administrative Fairness Lab’s webinar on the Energy Crisis, Fuel Poverty, and Administrative Fairness on digital means testing *

Welfare

2 min read

Talk: designing means-tested welfare procedures in government
Talk: designing means-tested welfare procedures in government
Welfare

2 min read


Oct 19, 2021

Dyslexia

I recently came across my assessment for dyslexia from when I was 14. My mum had been fairly ruthless at decluttering, but she’d kept that, a source of vindication I think. I thought I’d write a couple of notes about it — partly because misunderstandings about dyslexia abound (even from…

Dyslexia

3 min read

Dyslexia

3 min read


Sep 16, 2021

The limits of simple

I came across this paragraph in a review of the work of Elinor Ostrom: The better services are, as defined by professional criteria, the less satisfied the citizens are with those services’. This paradox emerges when the evaluation of the production process focuses solely on the part provided by the…

1 min read

1 min read


Aug 26, 2021

Composite services are here

I’ve written before, back in the before-times of 2015, about the idea of ‘composite services’. It was slightly clunky thinking then, premised on the idea of signing-in to multiple services getting easier through things like oAuth and physical security tokens like Yubikeys. Covid has made composite services in the UK…

2 min read

Composite services are here
Composite services are here

2 min read


Aug 25, 2021

Service marginalia

It strikes me that Apple’s privacy labels …. … are the same class of thing as …

1 min read

Service marginaliaIt strikes me that Apple’s privacy labels ….
Service marginaliaIt strikes me that Apple’s privacy labels ….

1 min read


Aug 24, 2021

How this thing works

These two plastic scoops came packaged with our dog’s food. It’s one of those monthly subscription services and the scoops came in the welcome pack. The food is dehydrated, you mix it one-to-one with water before serving it. One scoop is blue (for water), and one is yellow (for the…

2 min read

How this thing works
How this thing works

2 min read


Published in Exploring Digital Public Goods

·Aug 3, 2021

Building public services with digital public goods

Infrastructure is about enabling services. That means thinking about both the experience of building those services and the nature of the services that can be built. Why build infrastructure? Answer: to enable other things to be built with it that meet the needs of the public in some way or…

4 min read

4 min read


Published in Exploring Digital Public Goods

·Aug 1, 2021

Institutions for the long-term

If digital infrastructure is going to be truly foundational then it will need to persist. Institutions will be needed to develop digital public goods, but also to implement and monitor. Digital infrastructure needs governance that is digital in spirit and approach. As such, there is much that digital public goods…

7 min read

7 min read

Richard Pope

Richard Pope

1.3K Followers

richardpope.org

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