Digitally enabled services are inherently opaque. Digital public goods could set new standards for transparency, but only if there is an investment in tooling, exemplars and civil society capability.

Digitally enabled public services are different from analogue ones. Someone visiting a physical government benefits office should broadly speaking, see the same service being provided if they visit a separate benefits office somewhere else in the country the following week. People’s experiences may differ, for example, due to means-testing, but broadly speaking, they differ within a common framework. The rules can generally be understood by reading publicly available guidance or law…

Richard Pope

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