Richard ShentoninrichardshentonRichard ShentonIndependent Customer Experience, Operational Excellence & Agile TransformationMay 30, 2022May 30, 2022
Richard ShentoninrichardshentonClient Case Study: Review of Business Portfolio for major Healthcare provider“It’s what work should be about — not wasting time in endless meetings but working together to build something that matters. This is the…May 29, 2022May 29, 2022
Richard ShentoninrichardshentonClient Case Study: Solving Hospital’s cardiology testing challenges withMaking an impact with value-based healthcareMay 28, 2022May 28, 2022
Richard ShentoninrichardshentonCase Study: A spotlight on Virgin Media Business’ simple approach to improving customerFrom 2016 to 2019, I led customer experience and operational excellenceMay 16, 2022May 16, 2022
Richard ShentoninrichardshentonBuilding a customer centric organisation — part 2/2Bake customer, customer, customer into your culture.Feb 17, 2018Feb 17, 2018
Richard ShentoninrichardshentonBuilding a customer centric organisation — Part 1/2Celebrate good times, come on! (Let’s celebrate)Dec 13, 2017Dec 13, 2017
Richard ShentoninrichardshentonExtreme productivity experiment! #5 —Running a more effective team meeting (Part 2/2)Nov 29, 2017Nov 29, 2017
Richard ShentoninrichardshentonExtreme productivity experiment! #5 —Running a more effective team meeting (Part 1/2)Nov 23, 2017Nov 23, 2017
Richard ShentonWhat is a Design SPRINT?There is now more pressure on established companies to innovate. The challenge most companies face is how to develop new customer…Nov 14, 2017Nov 14, 2017
Richard ShentoninrichardshentonReducing utility bill shock with Design SprintsThis is a story about a GV style design sprint. If you’ve never heard of that, you can learn more here or read the book.Nov 1, 2017Nov 1, 2017
