Disruption by design
Todd Olson
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“New technologies can expand the universe of possible design solutions, but it is empathy with people in their actual daily lives that is essential to great design and disruptive innovation.”

It is empathy which can save us from the divisive noisy internet that @umairh talks about in his amazing piece here, ostensibly about @twitter and #trolls but really about #trust.

Design thinking, empathy and creative dissection are critical elements of (re)building trust; one of the keys to our next evolutionary step as a culture and yes as a species.

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