Richard WrightCloud-native or cloud-enabled: Don’t be fooled by ‘cloudwashing’As technology advances the retail industry must keep up with these advances to be able to offer their customer the best service and…Dec 2, 2019Dec 2, 2019
Richard WrightRetailers need to offer more flexible in-store shopping optionsThe advancement of digital and mobile innovation is creating disruption across the retail industry, with the role of the traditional…Oct 3, 2019Oct 3, 2019
Richard WrightDigital transformation is crucial to the retail revolutionThere’s no doubt that the retail industry is in the full grip of a digital revolution thanks to the internet and the popularity of online…Aug 13, 2019Aug 13, 2019
Richard WrightAre retailers jeopardising success with omnichannel thinking?It doesn’t matter to customers whether they are shopping in-store or online, all they want is a good retail experience and they will come…Jul 11, 2019Jul 11, 2019
Richard WrightGetting realistic about personalisationCreating a highly personalised in store experience is retail nirvana. Yet with limited numbers of Store Associates managing stock and…Apr 17, 2019Apr 17, 2019
Richard WrightKeep Your Customers CloseBalancing convenience with a high quality experience is the perennial retail challenge. For supermarkets in particular, the focus has…Feb 14, 2019Feb 14, 2019
Richard WrightCompressing the delivery timeframe — without compromising the customer experienceFrom drones to GPS tracking, customer fulfilment strategies are becoming ever more innovative as retailers fight for every available…Nov 15, 2018Nov 15, 2018
Richard WrightRetailers need to be ready as Generation Z hits the store as both employee and customersRetail strategies have focused on attracting Millennials in recent years; but with Generation Z coming of age — as both employees and…Sep 25, 2018Sep 25, 2018
